Regional water services provider-Customer Services Expert

Capacity building for a regional water services provider (AMAP) in Sicily, Italy
Education required
" At least Master's Degree or academic equivalent in Economics, Finance, Accounting Business Administration or Hospitality
Experience required
Minimum 15 years of experience in water and/or wastewater sectors;
Minimum 10 years of experience at a senior position in customer services within the water utility sector with in-depth knowledge of the best available methods and processes concerning customer meter reading management, billing cycle management and customer debt management and recovery;
Experience in carrying out assessments and capable of producing clear reports (samples of previous reports produced by the designated expert might be requested, as foreseen in section 11 - Documentary evidence required from the successful tenderer - should a concern regarding this particular requirement arise);
Experience in providing capacity building/training to staff in public utilities;
Experience in the regulated water sector would be an advantage;
At least 5 years of relevant2 work experience in Italy;
Knowledge of the Italian water regulatory context would be an advantage.
Fluency in English and Italian, spoken and written
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Water & Hydraulics
Water & Hydraulics
Short term
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